Tuesday 17 February 2015

Error "failed: Unable to create a VSS snapshot of the source volume. Error code 2147754774 (0x80042316)"

Symptoms :
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  • Error "failed: Unable to create a VSS snapshot of the source volume. Error code 2147754774(0x80042316)"
  • Convertor Logs shows following error : "a general system error occurred.Found dangling SSL error"
  • Conversion fails at 1%
Purpose :
=========
  •     To be able to convert from Physical Machine to Virtual Machine.
  •     To be able to convert from Virtual Machine to Virtual Machine.
Resolution :
============
  • Placed the computer in clean boot state, disabled firewall, tried the conversion process again same issue.
  • Tried to perform the cold cloning by attaching the virtual machine cd drive to the standalone convertor : Error no network driver found.
  • Checked and found that the problem was related to the VSS service.
  • Restarted the VSS service : same issue
  • Tried to perform backup through Net backup utility : unable to take back up.
  • Found following knowledgebase from the Microsoft website to fix the VSS : http://support.microsoft.com/kb/940184
  • Installed and ran fixit , and was successfully able to start and complete the conversion process.

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